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2/9/24 Product Update - Artificial Intelligence Knowledge Base

We’d like to tell you about an incredible new training tool available from ExpandShare--an AI assisted chatbot that can become an expert in your content and processes, and correctly answer your users’ questions 24/7.

What does this mean? You can train the secure AI using a huge range of file types from your Library (including Word documents, PDF, videos, PowerPoint, audio, images, CSV, and Excel) and offer accurate immediate answers in a chat environment. 

Your users will get easily readable responses in plain English, or in Spanish, or any of 26 other languages. If users ask a question in a language, or simply ask that the chat bot answer in another language, it will do so. 

Answers include links to the source documents that were used to answer the question, so users can just click into them for further details. Providing your team with answers about your company's procedures, policies, and products has never been easier.

Here's a list of the file formats that the AI Knowledge Base can learn from in your ExpandShare Library, with other formats on the way!


  • PDF (.pdf): Portable Document Format.
  • Word Documents (.doc, .docx): Microsoft Word documents, standard for text documents.
  • PowerPoint Presentations (.ppt, .pptx, .pptm): Microsoft PowerPoint files for presentations, including macro-enabled formats.
  • EPUB (.epub): An open eBook file format for digital books and publications.


  • Video (.mp4, .avi, .mov, .mkv, .wmv, .mpg, .mpeg, .m4v, .ogv, .flv): Various video file formats for digital video playback, supporting a range of codecs and qualities.
  • Audio (.mp3): MPEG Layer 3 audio, a standard format for audio compression


  • .jpg, .jpeg, .png, .gif, .bmp, .tiff, .webp: A range of image file formats for digital photos and graphics, supporting various levels of compression and color depths.


  • CSV (.csv): Comma-Separated Values, a simple file format that stores tabular data, such as spreadsheets or databases.
  • Excel Spreadsheets (.xls, .xlsx): Microsoft Excel files for spreadsheets supporting complex formulas, charts, and tables.

If you're interested in being one of the first to try out this Beta feature, contact ExpandShare Support to have the AI Knowledge Base Chatbot enabled. You can select which folders and content are added to the Knowledge Base, and what the Chatbot is called on your site. You can retrain the Chatbot whenever you want, or even just test it as an Admin before letting your company try out the new capability.

Are you ready to add the power of AI to your training knowledge? If so, email to get started. There is no cost for this feature while in Beta.

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