Help Desk
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FAQs
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Getting Started and FAQs
- Supported Operating Systems & Browsers
- ExpandShare User Quick-Start Guide [Video]
- I received an invite to ExpandShare, now what?
- Setting Up Your ExpandShare Account
- Installing the App
- I forgot my password
- Where Are My Notifications?
- I never got an invitation to ExpandShare.
- Reinviting Users as a Location Manager
- Completely Blank Screen in Browser
- Apple is asking me for Payment/Billing Information for your free App
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Getting Started and FAQs
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Training
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Assignments and Courses
- Why is the Course I opened Blank?
- How can I see the courses I have already completed?
- Why doesn’t my training have any sound?
- Why aren't the graphics loading on ExpandShare website?
- I can't scroll down to see the submit button on a question within a course
- Completing Checklists
- Completing Self Checks
- How to Assign with Automations
- How to complete Health Check
- Common Course Issues
- How to create Bilingual courses in ExpandShare
- How to Remove Training from a User's Profile
- How to Force Complete Assignments for Users
- Completing Tasks
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Assignments and Courses
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Location
- Location Admin Quick Start Guide
- Location Tasks and Trainer Checks
- User Management
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Admin
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Admin: Managing Users
- User Management for Company Admins
- Admin: Adding Locations
- Admin: Creating Groups
- Role-Based Permissions
- Admin: Inviting New Users with Email
- Admin: Inviting New Users with Team Code
- Admin: Archiving & Restoring Users
- Employee Pre-Communication Email Boilerplate
- User Quick Start Guide
- Setting up an Integration with ExpandShare
- How to Address Duplicate Users after Integration
- Inviting Users as a Company Admin
- Reinviting Users as a Company Admin
- Managing a User's Account
- Managing Role-Based Permissions
- Types of Admins
- User Profile Overview
- Unarchiving Users as a Company Admin
- How to Give Recognition
- How to Create a New Location
- Best Practices - Role Based Permissions
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Admins: Building Your Library
- Admin: Custom Library Folder Thumbnails
- Admin: What does Wistia integration allow?
- Admin: Can I upload PowerPoint files (PPTX, PPT) to the Library, Courses, or Learning Tracks?
- Copying Content
- Replacing Old Content in the Library
- Adding YouTube Videos to the Library
- How to Upload Content to the Library
- How to Set Folder Permissions
- Managing Content within the Library
- How to Share from the Library
- How to Navigate the Library
- How to Search in the Library
- Custom Thumbnails
- Maximizing the Effectiveness of the AI-Powered Chatbot
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Admin: Creating Courses and Quizzes
- Admin: Video Training
- Admin: Image Training
- Admin: Text Training
- Admin: Question Training
- Adding YouTube Videos to Courses
- Admin: The Easiest Way to Create a Simple Voiceover Training
- Admin: Creating your own Screen Capture Videos
- How to Shoot Good Video on Your Phone
- Formatting Text in Newsfeed, Courses, Checklists & Skill Checks
- Training Admin Overview
- Creating Trainer and Self Checks
- Course Builder Introduction
- Course Builder Modules
- Course Builder Best Practices
- Marketplace for Free Courses and Checklists
- Adding Spanish to Your Courses
- How to make English and Spanish Captions using Wistia and ChatGPT
- Import From Marketplace
- Admin: Assigning Content
- Admin: Course Reporting
- Admin: Checklists and Audits
- Admin: Newsfeed Posts
- Developers
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Admin: Managing Users
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Newsletters & Product Updates
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Product Updates
- 29 July 2024 Release Notes
- 11 July 2024 Release Notes
- 28 June 2024 Release Notes
- 5 June 2024 Release Notes
- 2/9/24 Product Update - Artificial Intelligence Knowledge Base
- 1/12/24 Product Update - Enhanced Checklist
- ExpandShare Admin Newsletter - 8.29.2023
- 5/26/23 Product Update - ExpandShare AI: Artificial Intelligence Capabilities
- 1/6/23 Product Update - New Action Plan Feature Available
- 11/4/22 Product Update - New Recognition Feature Available
- 9/30/22 Product Update - New Checklist Features Available Immediately
- 9/9/22 Product Update - Location Dashboard Improved
- 9/2/22 Product Update - Periodic Checklists, Pinning Posts & Admin Dashboard
- 6/15/22 Product Update - Calendar View for Checklist Submissions
- 4/21/22 Product Update—Location Assigned Training and Self Check
- 3/29/22 Product Update - Drag and Drop Folder Re-Ordering
- 3/16/22 Product Update - New Feature - Self Check
- 2/22/22 Product Update - Check and Checklist Versioning / Library Tags
- 2/11/22 Product Update - Prerequisites in Learning Tracks Now Supported
- 2/8/22 Product Update - Library Features Update
- 1/25/22 Product Update - Audit Checklist Reporting Improvements
- 11/30/21 Product Update - Location Specific Checklists & Post Like Reporting
- Release Notes 2-27-2024
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Product Updates