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ExpandShare Admin Newsletter - 8.29.2023

The ExpandShare Customer Success team is delighted to announce an improved Admin Newsletter to connect, engage, and share valuable insights! This bi-weekly email will provide a curated digest of updates including new features, system updates, recently released courses, and (in the near future) spotlighted customers who are crushing it with their training and operations.

Reporting Update: Location Training Summary

We’ve streamlined the process for your location managers to effortlessly monitor their team’s training progress—all from one easy-to-navigate screen. Simply visit the Location tab and select All Training to access the newly designed Training Report.

This report features a 30-day chart of training completions, offering an at-a-glance view of your team’s progress. Below, you’ll find a list of all active Learning Tracks. Click to drill down into each track to view the completion status for individual employees.

For more comprehensive information, each store also includes a Summary tab. By clicking on it, managers can view a matrix report that displays every employee with their assigned Learning Tracks and respective completion statuses. For added convenience, all this data can be effortlessly exported by clicking the Export to CSV button located in the upper right corner of the screen.

Video Walkthrough: How to use the new location Training Summary report

Checklist Processing Capacity Increased

We are pleased to report significant improvements in the past week to our Operations Tools (Checklists & Audits), aimed at enhancing performance and reliability. Through software optimizations focused on reducing database writes, we have achieved a 70% reduction in server load. This has been further aided by a more efficient saving mechanism while filling out and submitting checklists. As a direct result of these changes, users are experiencing faster load times and the elimination of previous timeout issues. These upgrades align with our ongoing commitment to provide a stable and efficient user experience.

NEW Marketplace and Updated BOH Industry Courses

There’s a new feature on your Admin Dashboard called Marketplace with 150 training courses and checklists that you can import onto your site for free. Select Admin in the left menu, then choose Marketplace under the Training heading. 

Marketplace allows you to easily find industry training courses and forms, by searching, choosing partners, or filtering to just Checklists or just Courses. Click on any resource for the full title, description, run time and a button to + Add to your site.

Video Walkthrough: How to Find and Use the NEW Marketplace

Our incredible content team develops custom training videos for our customers every day, but they also frequently create industry compliance training that you can use for free. This time, we’re focussing on the new and updated courses for food service Back of House. If you have been using the prior version of any of these courses, I encourage you to go to Marketplace to download the latest versions. These three courses have all been updated in the past few months, and they are all available now in bilingual English/Spanish:

If you have existing assignments with previous versions of any of these courses and would like help preserving completions to the new versions, just reach out to ExpandShare’s Help Desk at

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