Help Desk
-
Help for End Users
-
Invites, Passwords and Logging In
- Setting Up Your ExpandShare Account
- Installing the App
- Forgot My Password
- I never got an invitation to ExpandShare.
- I can't reset my lost password—no email received
- Supported Operating Systems & Browsers
- Completely Blank Screen in Browser
- ExpandShare User Quick-Start Guide [Video]
- Apple is asking me for Payment/Billing Information for your free App
-
Assignments and Courses
- Why is the Course I opened Blank?
- How can I see the courses I have already completed?
- Why doesn’t my training have any sound?
- Why aren't the graphics loading on ExpandShare website?
- I can't scroll down to see the submit button on a question within a course
- Completing Checklists
- Completing Self Checks
- How to Assign with Automations
- How to complete Health Check
- Common Course Issues
- How to create Bilingual courses in ExpandShare
-
Invites, Passwords and Logging In
-
Help for Location Admins
-
Location Admin Quick Start Guide
- What is a Location Admin?
- Full Location Admin QuickStart Guide for Download
- Adding Users
- Location Dashboard
- Trainer Checks
- Kudos
- Checklists
- Building Checklists for Company Admins
- Sending a Newsfeed Post
- Giving Recognition to Users
- Viewing Recognition
- How to Create an Action Plan
- User Management for Managers
-
Location Admin Quick Start Guide
-
Help for Company Admins
-
Admin: Creating Courses and Quizzes
- Admin: Video Training
- Admin: Image Training
- Admin: Text Training
- Admin: Question Training
- Adding YouTube Videos to Courses
- Admin: The Easiest Way to Create a Simple Voiceover Training
- Admin: Creating your own Screen Capture Videos
- How to Shoot Good Video on Your Phone
- Formatting Text using Markdown in Newsfeed, Courses, Checklists & Skill Checks
- Admin: Welcome to the Course Builder
- Admin: Assigning Content
-
Admin: Managing Users
- User Management for Company Admins
- Admin: Adding Locations
- Admin: Creating Groups
- Role-Based Permissions
- Admin: Inviting New Users with Email
- Admin: Inviting New Users with Team Code
- Admin: Archiving & Restoring Users
- Employee Pre-Communication Email Boilerplate
- User Quick Start Guide
- Setting up an Integration with ExpandShare
- Admin: Newsfeed
-
Admins: Building Your Library
- Admin: Uploading Multiple Files at a Time
- Admin: Custom Library Folder Thumbnails
- Admin: What does Wistia integration allow?
- Admin: Can I upload PowerPoint files (PPTX, PPT) to the Library, Courses, or Learning Tracks?
- Copying Content
- Replacing Old Content in the Library
- Adding YouTube Videos to the Library
- Admin: The Basic Library Build
- Admin: Copying Content in your Library
- Admin: Adding Content to the Library
- Admin: Course Reporting
- Developers
-
Support Videos
- How to Set Folder Permissions
- How to Upload Content to the Library
- How To View Newsfeed Analytics And Comments
- Managing Content within the Library
- How to Share from the Library
- How to Navigate the Library
- Pinning a Post in the Newsfeed
- Moderating Posts
- Admin All Posts
- How to Search in the Library
- Library for End Users
- Assigning with Manual Assignments
- Inviting Users as a Company Admin
- Inviting Users as a Manager
- Reinviting Users as a Company Admin
- Reinviting Users as a Manager
- Managing a User's Account
- Managing Role-Based Permissions
- Types of Admins
- Daily Operations Reporting
- Reopening Checklist Submissions
- Custom Thumbnails
- Location Tasks Reporting
- Completing Tasks
- Creating a Daily Ops Checklist
- Completing Trainer Checks
- Completing Checklists
- Creating Learning Tracks
- Creating an Audit
- Operations Admin Overview
-
Admin: Creating Courses and Quizzes
-
Newsletters & Product Updates
-
Product Updates
- ExpandShare Admin Newsletter - 8.29.2023
- 5/26/23 Product Update - ExpandShare AI: Artificial Intelligence Capabilities
- 1/6/23 Product Update - New Action Plan Feature Available
- 11/4/22 Product Update - New Recognition Feature Available
- 9/30/22 Product Update - New Checklist Features Available Immediately
- 9/9/22 Product Update - Location Dashboard Improved
- 9/2/22 Product Update - Periodic Checklists, Pinning Posts & Admin Dashboard
- 6/15/22 Product Update - Calendar View for Checklist Submissions
- 4/21/22 Product Update—Location Assigned Training and Self Check
- 3/29/22 Product Update - Drag and Drop Folder Re-Ordering
- 3/16/22 Product Update - New Feature - Self Check
- 2/22/22 Product Update - Check and Checklist Versioning / Library Tags
- 2/11/22 Product Update - Prerequisites in Learning Tracks Now Supported
- 2/8/22 Product Update - Library Features Update
- 1/25/22 Product Update - Audit Checklist Reporting Improvements
- 11/30/21 Product Update - Location Specific Checklists & Post Like Reporting
-
Product Updates